As a Trust we welcome any comments, good or bad about our services. Although local health services in West Gloucestershire seek to provide the very highest level of services at all times, we recognise that there may be times when you are not happy with the services you are receiving or have received and we would like to know about it.

However, before making a complaint you may find it useful to contact the Gloucestershire Community Patient Advice and Liaison Service known as PALS.

PALS works with patients to help sort out any problems or concerns they may have when using NHS services by:

• Offering advice and support to patients, their families and carers
  
  
• Providing information on NHS services
  
  
• Listening and responding to concerns, suggestions or queries
  
  
• Helping to sort out problems quickly

Click here for details of PALS in Gloucestershire