FHS

• Improved Complaints Handling and communication with patients
  
  
• Improved understanding by FHS Contracotrs of how patients feel when they are de-registered after making a complaint ensuring patients receive written communication.
  
  
• Updated complaints policies etc.
  
  
• Change in practice re referrals and waiting timed for hospital appointment provided to patients with information on who to contact if patient has not heard within an agreed timescale.
  
  
• Change in practice regarding identifying and testing for diabetesd in children.
  
  
  
• Change in practice re Kidney Failure and change regarding dipstick urine tests and revised protocol. Cascaded anonymously to all WGPCT practices via
  'Share the Learning' Newsletter