Requesting an Independent Review

If you remain unhappy at the end of the Local Resolution stage, you may request that an Independent Review Panel looks into your complain. You must do this within 56 days of the conclusion of the Local Resolution stage, by writing to the Healthcare Commission, as follows, stating clearly your reasons why your complaint remains unsatisfactorily resolved.

The Healthcare Commission
Freepost NAT 18958
Complaints Team
Peter House
Oxford Street
Manchester M1 5AN
Tel: 0207448 9200

The Healthcare Commission is an independent body established to promote services.

You can obtain further details relating to the Healthcare Commission from either the Healthcare Commission office or from your local Primary Care Trust's Complaints Manager.