This website is no longer
'active'. For information about local healthcare services please visit the new Gloucestershire Primary Care Trust (PCT) website at www.glospct.nhs.uk
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PART TWO: THE CLASSES OF INFORMATION WE HOLD
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Class 12. Complaints
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Class Description: Policies, procedures and contacts for complaints
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The Trust welcomes any comments, good or bad, about its services. Although local health services in West Gloucestershire seek to provide the very highest level of services at all times, we recognise that there may be times when you are not happy with the services you are receiving or have received and we would like to know about it. The following information is available to assist you in making a comment or complaint about the services you have received or are receiving:
If you wish to comment or complain please contact: The Complaints Manager, West Gloucestershire Primary Care Trust, Unit 14, Highnam Business Centre, Newent Road, Highnam, Glos. GL2 8DN. The Trust has a Complaints Policy and Procedure, which sets out the NHS complaints procedure. There is also a complaints leaflet. These publications are available from the Complaints Manager. The Patient Advice and Liaison Service (PALS) provides information and support for patients, their families and carers, who are receiving NHS services; They also offer advice and facilitate informal resolutions to concerns raised. Information about the PALS service can be found on the PALS website. Statistical and anonymised information about complaints is published in the Trust's Annual Report. The Trust Board also receives regular quarterly reports on complaints and the PALS service. Patient confidentiality is observed in accordance with the Data Protection Act 1998. The trust does not publish details of individual complaints or any information which contains person identifiable data. |
